My friend @TeriConrad hosts a weekly twitter chat called #brandtribe and her topic a few weeks back was about “Company Values”. I listened closely and tweeted about my companies values. For me, my company’s promise is how I define our values and are proudly displayed on our company website. Another participant in the online chat made a comment that a company which lists there values should also define them. So thats what I did.

Digital Smart Home’s Three Promises that define our Values
At Digital Smart Homes, our team is dedicated to making sure that our customers receive top-quality service at all times. In order to guarantee best-in-class service, no matter how large or small in scope a project may be, we have made three promises…

Promise 1
To Listen Carefully: Because of our clients’ needs for custom solutions, we vow to listen closely in an effort to gain a full understanding of their technological needs, creative vision, and budgetary constraints. Rather than offering product and design suggestions from the beginning, we work to connect with each client and take in their inspired vision.

Promise 2
To Offer Thoughtfully: After listening carefully, we work to offer comprehensive solutions and clearly explain what all technologies are able to accomplish. Never will our customers be scratching their heads due to lack of information or clear explanation. Additionally, we go beyond the call of duty to present clients with detailed quotes and take ample time to review all line items. We live to educate and inform our client base!

Promise 3
To Execute Brilliantly: Once our clients have signed off on the overall concept, we “execute” the installation with perfection - all hands on deck! Home and work environments are handled with care as technologies and design elements are beautifully integrated. A key aspect of integration is full instruction on how to use all technologies, plus our team members are always available for support, even years down the road.

Bonus Promise
Full Warranty Commitment: Digital Smart Homes is the only technology provider in the industry that meets all manufacturers’ warranties. In other words, most organizations offer 90-day to 1-year labour warranties; however, we have made the commitment to match our labour warranties for the same length of the manufacturers warranty of a given product. Thus, if an item comes with a 4-year warranty and fails to work properly, our dedicated team will visit your home or office, remove it, and take it in for servicing. There are no added costs for home visits or servicing that falls within the manufacturer’s warranty.

We truly value our customers and strive to go the extra mile to make sure that all of our products and services make life easier and more manageable. This is our passion!!

Tags: Customer Service